{"id":70,"date":"2026-06-02T12:09:55","date_gmt":"2026-06-02T12:09:55","guid":{"rendered":"https:\/\/vittagate.com\/?page_id=70"},"modified":"2026-06-02T12:09:56","modified_gmt":"2026-06-02T12:09:56","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/vittagate.com\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n

At VittaGate<\/strong> (operated by FINOGENIX PAY TECHNOLOGIES PRIVATE LIMITED<\/strong>), we strive to provide a seamless and transparent payment experience. This policy outlines the procedures and conditions under which refunds are processed for transactions made through our platform.<\/p>\n\n\n\n

1. General Refund Principles<\/h4>\n\n\n\n
    \n
  • Merchant Responsibility<\/strong>: Since VittaGate<\/strong> acts as a payment aggregator, the primary responsibility for providing a refund lies with the Merchant from whom you purchased the goods or services.<\/li>\n\n\n\n
  • Fair Policy<\/strong>: We require all our Merchants to maintain a fair return and cancellation policy that is clearly disclosed to Customers at the time of purchase.<\/li>\n\n\n\n
  • No Cash Refunds<\/strong>: In accordance with regulatory guidelines, refunds will only be credited back to the original payment instrument used during the transaction and not provided in cash.<\/li>\n<\/ul>\n\n\n\n

    2. How to Request a Refund<\/h4>\n\n\n\n

    If you have encountered an issue with a transaction (such as double-deduction, failed service delivery, or cancellation), please follow these steps:<\/p>\n\n\n\n

    Step 1: Contact the Merchant<\/strong> Contact the Merchant directly to initiate a refund request as per their specific cancellation policy.<\/p>\n\n\n\n

    Step 2: Email VittaGate Support<\/strong> If the Merchant is unresponsive or if there is a technical error, you may apply for a refund by sending an email to our support team:<\/p>\n\n\n\n

      \n
    • Email Address<\/strong>: Payfinogenix@gmail.com<\/li>\n\n\n\n
    • Subject Line<\/strong>: Refund Request – [Your Transaction ID]<\/li>\n\n\n\n
    • Required Information<\/strong>: Please include your full name, contact number (7881103466 for inquiries), transaction date, amount, and a screenshot of the payment confirmation.<\/li>\n<\/ul>\n\n\n\n

      3. Processing Timeline<\/h4>\n\n\n\n
        \n
      • Acknowledgement<\/strong>: Once we receive your email, a unique ticket reference number will be generated and sent to you.<\/li>\n\n\n\n
      • Verification<\/strong>: VittaGate<\/strong> will coordinate with the Acquiring Bank and the Merchant to verify the claim.<\/li>\n\n\n\n
      • Refund Completion<\/strong>: Valid refund requests are typically processed within 5 to 10 business days<\/strong>. However, the actual time taken for the funds to reflect in your account depends on your issuing bank’s internal policies.<\/li>\n<\/ul>\n\n\n\n

        4. Exceptions and Disputes<\/h4>\n\n\n\n
          \n
        • Chargebacks<\/strong>: If a refund is not processed despite a valid claim, Customers may initiate a Chargeback through their issuing bank.<\/li>\n\n\n\n
        • Fraudulent Transactions<\/strong>: In cases of unauthorized electronic fund transfers, VittaGate<\/strong> will cooperate with Law Enforcement Agencies and follow appropriate legal procedures to resolve the matter.<\/li>\n<\/ul>\n\n\n\n

          5. Contact Information<\/h4>\n\n\n\n

          For any further assistance regarding refunds, please reach out to us:<\/p>\n\n\n\n

          FINOGENIX PAY TECHNOLOGIES PRIVATE LIMITED (VittaGate)<\/strong><\/p>\n\n\n\n

            \n
          • Address<\/strong>: A-25, Sector-3, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201301<\/li>\n\n\n\n
          • Phone<\/strong>: 7881103466<\/li>\n\n\n\n
          • Email<\/strong>: Payfinogenix@gmail.com<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

            At VittaGate (operated by FINOGENIX PAY TECHNOLOGIES PRIVATE LIMITED), we strive to provide a seamless and transparent payment experience. This policy outlines the procedures and conditions [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-70","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vittagate.com\/index.php\/wp-json\/wp\/v2\/pages\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vittagate.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vittagate.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vittagate.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vittagate.com\/index.php\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":1,"href":"https:\/\/vittagate.com\/index.php\/wp-json\/wp\/v2\/pages\/70\/revisions"}],"predecessor-version":[{"id":71,"href":"https:\/\/vittagate.com\/index.php\/wp-json\/wp\/v2\/pages\/70\/revisions\/71"}],"wp:attachment":[{"href":"https:\/\/vittagate.com\/index.php\/wp-json\/wp\/v2\/media?parent=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}